Jim McGrath wrote: "We are delighted
with the endorsement I got from Aideen after we finished putting in her new
granite countertop."
Aideen wrote: "When we decided to extend and revamp our kitchen we had no real idea of
the stress involved. We understood the naturally accompanying stress of the
disruption to our lives; the constant decision making: the worry about getting
it wrong and wasting our money and the domination of this one event in our
lives. It became apparent very quickly that the people we were dealing with
played a large part in increasing or decreasing our experience of that stress.
Having invested in the kitchen we'd long hoped for, we came up against the
difficulty of buying a granite that would both complement it and last beyond
the colour of the kitchen now. We were recommended a number of granite
suppliers all of whom were a significant car journey away. Each time we went to
them we were disappointed not to find what we were looking for. We had to deal
with the fact that the granite seen on the website might look entirely
different when you got to see it and that as a natural material there is no
guaranteeing what the next batch might look like. We didn't particularly feel
our dilemma mattered.
In frustration I goggled granite suppliers in Ireland and made a list. I
telephoned around and nobody answered the phone in most cases which meant I
could not talk my situation through. I got through to Feelystone and spoke to
Jim Mc Grath. I explained what I was looking for and what I didn't want. He
listened to me carefully and told me he had two possibilities. When I asked him
to email pictures he rightly explained that while he would do so, the picture
would alter the colour and not be fully representational. He suggested I come
and see the stone in person and when I told him that I didn't want my time
wasted he told me confidently that from what I had told him the stone he had
suggested would fit the criteria. He offered to show it to me on a Sunday when
they are normally closed. I made the trip and when I saw the stone I was happy
but not fully decided. Jim applied no pressure and gave me a sample to take
away and an undertaking to hold slabs so I could view the granite in my home.
We were delighted with this. The stone turned out to be perfect. We made a
further visit to choose the slabs we preferred. We found Jim to be patient and
confident with us that it would turn out well when we could not fully visualize
the end result. We found the price to be reasonable given the inherent cost of
granite.
I made one final visit taking the train to Boyle. Feelystone is just beside the
station. Once again, Jim was on hand to collect me and make me a cuppa. He was
very patient while I dithered over which piece would go where in the kitchen
and offered advice when I asked but didn't get frustrated when I changed my
mind back and forth.
The measuring of the kitchen was carried out using laser the following week; in
our house making it accurate and no one's responsibility except Feelystone.
This inspired confidence. The fitting took place within a week of measuring in
response to our time constraints.
The whole experience with Feelystone was positive from beginning to end. We are
thrilled with the finished product. Our experience was that of the customer at
the center; being listened to and not pressurized but feeling confident that
THEY were confident in their product. Would Feelystone pass the ultimate test
of being recommended to a friend? ABSOLUTELY! "
Aideen Lewis Dublin.
